Privacy Policy

1. Who we are

Translatable is a translation management platform operated by Zenido Studio SRL. This Privacy Policy explains how Zenido Studio SRL collects, uses, and protects personal information when you use Translatable and our related website and services.

• the public marketing website at translatable.app, and
• the user application hosted separately at https://app.translatable.app.

The marketing site and the application may collect different categories of information depending on how you interact with us.

2. Information we collect

Information you provide directly

• Name and email address when you contact us.
• Account details when you sign up for the application.
• Billing or company-related details if you subscribe to a paid plan.
• Payment-related information necessary to manage subscriptions, invoicing, and transaction records may be collected and processed through Paddle.
• Any information you submit through forms, support requests, or email.

Information collected automatically

• Technical information such as browser type, device information, and operating system.
• Referring pages, visited pages, and timestamps.
• Approximate location information where available, such as country, region, or city-level analytics data.
• We do not use Umami Cloud to collect or store visitors’ IP addresses, but IP addresses may be processed temporarily by hosting, infrastructure, security, or logging providers to deliver and protect the website.
• Basic diagnostic and security-related logs.

Application content and workspace data

When you use the Translatable application, we may process project data, translation keys, localized content, comments, team membership data, and related configuration needed to operate the service.

3. How we use information

We use personal information to:

• provide, maintain, and secure the website and application;
• create and manage user accounts and workspaces;
• process subscriptions, payments, invoicing, and customer support requests;
• monitor performance, uptime, and abuse prevention;
• measure website traffic and understand how visitors use our website through privacy-focused analytics;
• improve the product, documentation, and user experience; and
• comply with legal obligations.

4. Legal bases for processing

Where applicable under laws such as the GDPR, we rely on one or more of the following legal bases:

• performance of a contract;
• legitimate interests, such as security and service improvement;
• consent, where required; and
• compliance with legal obligations.

5. Cookies and similar technologies

We may use cookies or similar technologies for essential site functionality, authentication, preferences, analytics, and security. Where required by law, we will request consent before using non-essential cookies.

We use Umami Cloud for privacy-focused website analytics. Umami helps us understand website traffic and usage patterns, such as visited pages, referrers, browser and device information, approximate location, and timestamps. We use this information in aggregated form to improve our website and services, not to identify individual visitors or for advertising profiling.

6. Sharing of information

We may share information with trusted service providers that help us operate the service, such as providers for:

• hosting and infrastructure,
• analytics, including Umami Cloud for privacy-focused website usage analytics,
• email delivery,
• billing and payments, and
• customer support and monitoring.

For paid subscriptions, billing and payment-related personal data may be processed by Paddle, which acts as our payment provider and may process transaction details, billing information, and related records in accordance with its own privacy practices.

We may also disclose information if required by law, to enforce our terms, or to protect the rights, safety, and security of Translatable, our users, or others.

We do not sell personal information.

7. Data retention

We retain personal information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the data type and legal requirements.

8. International transfers

Your information may be processed in countries other than your own. When required, we take appropriate safeguards for cross-border transfers in accordance with applicable data protection laws.

9. Security

We use reasonable technical and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your rights

Depending on your location, you may have the right to:

• access the personal data we hold about you;
• request correction of inaccurate data;
• request deletion of your data;
• object to or restrict certain processing;
• request data portability; and
• withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at [email protected].

11. Children’s privacy

Our services are not directed to children, and we do not knowingly collect personal information from children below the age required by applicable law.

12. Third-party links

Our website and application may include links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date on this page. Material changes may also be communicated through the website or application where appropriate.

14. Contact

If you have questions or requests related to privacy, contact us at [email protected].