Refund Policy
This Refund Policy explains how refunds are handled for Translatable purchases processed by Paddle.
Quick summary
- Payments for Translatable are processed by Paddle.
- Refunds are handled in accordance with Paddle’s Buyer Terms.
- You can contact us if you need help with a billing issue.
- Cancellation stops future subscription renewals.
1. Scope of this policy
This Refund Policy applies to purchases of Translatable, a translation management platform operated by Zenido Studio SRL.
Payments for Translatable are processed by Paddle, which acts as the merchant of record for purchases made through Paddle checkout.
2. Paddle Buyer Terms
Refunds for purchases processed by Paddle are handled in accordance with Paddle’s Buyer Terms and applicable Paddle policies.
You can review Paddle’s Buyer Terms here: https://www.paddle.com/legal/buyer-terms .
3. Refund requests
If you would like to request a refund or have a billing question, please contact us at [email protected] or contact Paddle using the support options provided in your purchase receipt or checkout confirmation.
Please include the email address used for the purchase and your order or invoice reference, if available, so the transaction can be located.
4. Subscriptions and cancellations
You may cancel your subscription to stop future renewals. After cancellation, your access to paid features may continue until the end of the current billing period.
5. Legal rights
This policy does not limit any rights you may have under applicable consumer protection laws.
6. Contact
If you have questions about this Refund Policy, contact us at [email protected].